How Asda Mobile is helping out during Coronavirus

Following the recent outbreak of COVID-19, everything appears to be far from normal. Here at Asda Mobile we have adjusted to the current situation to ensure we continue to provide top customer service for our Asda Mobile family.

Last updated: 3rd Jun 2020 at 2:23pm


Websites that don’t use any data

We’ve made all visits to NHS online and GOV.UK websites free, so you won't use any data while accessing important information (even if you’ve already run out completely). Calling 111 also remains free.

We’ve also made a number of our ASDA websites completely free to browse. This includes, ASDA Groceries and So you won’t use any data while purchasing essentials. 

Dedicated Customer Service

Our customer service helpline is extremely busy during this time, but we have a dedicated team behind the phone who are trying their best to work through queries in a timely manner.

Stores open as usual 

Asda Stores are open as usual during this pandemic - All Asda staff are working hard to provide for the public. You can also still purchase an Asda Mobile voucher inside Asda stores.

Free NHS calls

The NHS has set up a test and trace helpline for members of the public who want to apply for a coronavirus test. If you have symptoms of Covid-19 you can order a test at or call 119 for the NHS COVID-19 helpline.

Calls to 119 from ASDA mobile numbers are free of charge.

We’re here for you 

Asda Mobile is a great community and we love each and every one of our customers. If you need to reach out to us, you can contact us on our website or via our official Twitter page.

Don’t forget that our SIM only plans or 30-day bundles are completely flexible - so depending on your circumstances, you can adjust your plan accordingly. Additional information can be found on our homepage.


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Excellent service. Friendly, patient and efficient. Made things very easy for me.

Robin, Horam

I am short sighted and struggled to top up without my dad, your agent was so patient and understanding and has orderd me a top up swipe which i did not no existed to help me in future. What a lovely woman she is thank her from me, thanks a lot

Levi, leeds

Extremely helpful staff Alexandria was very helpful. The hold music was LIT! :) keep up the good work!

Alex, Gosport

Perfect performance. Great to speak to someone who cares.

Michael, Worcester