How Asda Mobile is helping out during Coronavirus

As the COVID-19 pandemic continues, we are dedicated to providing our customers with the best support and care. Here at Asda Mobile, we have made changes to ensure our mobile users can access what they need during this time. 

What you can access for free

If you’re an existing Asda Mobile customer, we’ve made the following services and websites free to use:

NHS and GOV.UK websites

We’ve made all visits to NHS online and GOV.UK websites free, so you won’t use up any data while accessing important information on how to stay safe. You can still access these websites even if you’ve completely run out of data. 

Calling 111 for NHS medical assistance is also free. 

NHS Test and Trace App

The NHS Test and Trace app is a vital service for the NHS to track the spread of Coronavirus. 

We’ve made it free for you to use the app when you are out and about, and it won’t use up any of your data to access it. Please note this does not cover downloading the app - we recommend that you do this on Wi-Fi first.

Calling 119 for the NHS COVID-19 helpline remains free of charge too. 

Other websites

Additionally, it is completely free to browse a number of our ASDA websites without draining any data. This includes ASDA, ASDA Groceries, and George.com

This means you won’t use up data browsing and purchasing essentials like food, clothing, and toiletries from our websites.

Customer service

Our customer service lines remain open to assist you with all questions, queries, and concerns. 

Monday - Friday
8:00am - 8:00pm

Saturdays
9:00am - 6:00pm

Sundays
10:00am - 5:00pm

Call us on 2732 from an Asda Mobile phone, or 0800 079 2732 from any other phone, both free of charge. 

If you live abroad, contact Asda Mobile on +447953 96 2732 free of charge. 

Alternatively, you can contact us by email or on Twitter, and one of our dedicated customer service staff will get back to you as soon as possible. 

All stores remain open

All of our ASDA stores (Except Asda Living) remain open during the pandemic, so you can buy whatever you need. 

Use our store locator to check the opening times of stores near you. Some are open 24 hours, whilst others open between 6:00am - 7:00am, and close between 9:00pm - 12:00am, depending on where you live. 

Resources to help you during lockdown

Staying safe and seeking help

If you’re in trouble at home, you can contact the National Domestic Abuse helpline for free 24/7 on 0808 2000 247, or talk to someone on a live chat. The Government has also published guidance on how to seek help.

Call 999 if you feel you are in immediate danger. 

There are also a number of mental health helplines open 24/7 for you to contact:

NHS Mental Health Helpline
24/7

Samaritans
116 123 

24/7

Papyrus UK
0800 068 4141
10am - 10pm weekdays
2pm - 10pm weekends

C.A.L.M
0800 585858 (outside London)
0808 802 5858 (London)
5pm - midnight every day

Mental Health UK
England: 0121 522 7007 (10am - 4pm Monday to Friday)                              
Wales: 01792 816 600 / 832 400 (9am - 5pm Monday to Friday)
Scotland: 0131 662 4359 (9am - 5pm Monday to Friday)
Northern Ireland: 028 9040 2323 (9am - 5pm Monday to Friday) 

To help monitor and improve your mood, you could also incorporate meditation into your daily routine. 

Staying in touch

It’s important to stay in touch with loved ones, particularly during national lockdowns. 

Top video apps to stay connected during isolation

  • Zoom
  • FaceTime
  • Google Meet / Google Hangouts
  • Netflix Party
  • Facebook Messenger
  • WhatsApp Messenger

Useful guides

On our blog, we publish a host of helpful articles, how-to’s, app reviews, technology releases, and more. 

Here’s some particular articles that may help you during the COVID-19 pandemic:

Most popular lockdown apps
To keep you entertained, occupied, and mentally stimulated during all the time spent indoors

How to stay fit during lockdown
Try to maintain a healthy lifestyle during lockdown by continuing to exercise indoors or outdoors (abiding by the rules)

How to clean your mobile phone
With the Coronavirus spreading through germs, it’s important to keep your phone and other electronic devices clean so you don’t pass bacteria to them after trips

Improved accessibility with accessiBe
For those with visual or motor impairments, Asda Mobile has a new feature you can access on the website, which allows you to customise the page to make it more legible and easier for you to use

Best apps for job searching
If you are on the hunt for a job during lockdown, here are some of our top recommendations

Working at home technology tips
As remote working becomes more and more necessary, here are our top tips for staying focused at home

Recognising malicious apps and viruses
Be wary of the increase of scams surfacing around the internet. Use these tips to stay on your guard

How much is too much screen time?
Make sure you monitor the amount of time you’re sat still staring at a screen, as this can be detrimental to your health

Best food delivery and takeaway apps
If you are unable to cook some nights, or overwhelmed by the amount of mouths to feed, you still have the option of ordering food from a restaurant. Make sure to stay safe and avoid contact while doing so.
 

Remember you are not alone, people want to help, and we’re all here for each other


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You are always efficient and answer calls quickly and professionally and have a caring nature

Lorraine, Cornwall

Extremely helpful staff Alexandria was very helpful. The hold music was LIT! :) keep up the good work!

Alex, Gosport

Prompt service, pleasant staff and issue resolved immediately. Great service. Thank you.

Brian, Milton Keynes

I have always found the people who answer the calls are EXTREMELY POLITE..... UNDERSTANDING.... PLEASANT IN THEIR CONVERSATION AND ABOVE ALL VERY EFFICIENT!

Jean, Devon