How Asda Mobile is helping out during Coronavirus

As the COVID-19 pandemic continues, things are still far from normal. Here at Asda Mobile we've adjusted to the current situation to ensure we continue to provide top customer service for our Asda Mobile family.

Last updated: 5th Nov 2020 at 11:34am

 

Websites that don’t use any data

We’ve made all visits to NHS online and GOV.UK websites free, so you won't use any data while accessing important information (even if you’ve already run out completely). Calling 111 also remains free.

You also won't eat into your data when using the NHS COVID-19 contact tracing app. Please note this does not cover downloading the app, we recommend that you do this on Wi-Fi first. 

We’ve also made a number of our ASDA websites completely free to browse. This includes ASDA.com, ASDA Groceries and George.com. So you won’t use any data while purchasing essentials. 

 

Dedicated Customer Service

Our customer service helpline is extremely busy during this time, but we have a dedicated team behind the phone who are trying their best to work through queries in a timely manner.

 

Stores open as usual 

Asda Stores are open as usual during this pandemic - All Asda staff are working hard to provide for the public. You can also still purchase an Asda Mobile voucher inside Asda stores.

 

Free NHS calls

The NHS has set up a test and trace helpline for members of the public who want to apply for a coronavirus test. If you have symptoms of Covid-19 you can order a test at www.nhs.uk/conronavirus or call 119 for the NHS COVID-19 helpline.

Calls to 119 from ASDA mobile numbers are free of charge.

 

We’re here for you 

Asda Mobile is a great community and we love each and every one of our customers. If you need to reach out to us, you can contact us on our website or via our official Twitter page.

 

Resources to help you through lockdown

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Prompt service, pleasant staff and issue resolved immediately. Great service. Thank you.

Brian, Milton Keynes

Always very good helpful service with no language barrier. Very efficient service which is why I remain with you.

Elaine, North Devon

I find using Asda mobile very easy and the service you provide is really fantastic and your staff are always helpful thank you Asda

Linda, Ebbw-vale

Excellent service. Friendly, patient and efficient. Made things very easy for me.

Robin, Horam