Mobile switching made easy

Request your PAC or STAC code

Your current provider will be able to give you your PAC or STAC code. A PAC code is needed to keep your number if you switch carriers, while a STAC code is needed if you would like a new number. Both have nine characters. It's really easy to get your code: just text PAC to 65075 or text STAC to 75075.

Depending on your provider, you'll also be able to find out your individual code over the phone, via email or by writing to them.

Receive your PAC or STAC code from your current provider

Your current network provider will send you your PAC or STAC code. If applicable, you'll also receive any information about early termination charges, outstanding bills or your pay-as-you-go credit balance.

Give us your PAC or STAC code

To complete your phone number transfer, log in to My Account. Navigate to 'My profile' then click on 'Transferring your number'.

If you'd prefer to speak to a member of our friendly team, call us from your new SIM on 2732 (in the UK) or 0808 006 2732 from any other phone (free of charge).

Transfer requests submitted before 5:00pm Monday to Friday will be transferred the next working day between 05:00am and midnight. Please note that we can't transfer numbers at the weekend or on bank holidays - transfers will be completed on the next working day instead. Once your number has transferred, you will lose signal on your old SIM card.

It is normal to experience intermittent service on your new SIM card for a few hours after the switch takes place. This can mean that you can receive calls and texts but cannot make calls, send texts or use data for a short period. Usually, this will be resolved within a few hours, but can sometimes take up to 24 hours.

Turn your phone off and on again

The solution to most tech challenges, turning your phone off and on again will complete your number transfer. If you continue to experience problems with your network connection for more than a few hours after inserting your new SIM, continue to turn your phone on and off regularly. You can also get in touch with our customer service team 365 days a year.

Request your PAC or STAC code from us

Sorry to see you go! You'll need to request your PAC or STAC code from us so that you can give it to your new provider. There are several ways you can do this:

Via SMS: Text PAC to 65075 or text STAC to 75075. You will receive an SMS containing your requested code immediately. You will also have the option to request the information to be sent in an email or by letter.

Via My Account: Log in to My Account and navigate to ‘My profile’. You will be able to request a PAC or STAC code from the ‘Transferring your number’ section. Your requested code will be displayed immediately. We will also send you an SMS with the information.

Via phone: Call us on 0808 006 2732. Request your PAC or STAC code and a member of our customer service team will be able to read it out to you. You can also ask to have this information posted to you, with large print and Braille formats available.

Receive your PAC or STAC code

We'll provide your requested PAC or STAC code immediately. If applicable, you'll also receive information about any early termination charges, outstanding bills, or pay-as-you-go credit balances.

Share your PAC or STAC code with your new provider

To start your number transfer, send your PAC or STAC code to your new provider. They must arrange your switch within one working day of receiving your request.