Paying your bill

Viewing your Asda Mobile bill

You’ll get a text and an email from us each month when your bill is ready. Although we don’t send paper bills, all our online bills come in a print-friendly format.

• Download the Asda Mobile App
• or log into My Account and go to Bill

Once your bill is produced it will show your tariff charges along with the cost of any usage outside of your allowances.

Understanding your first bill

When you first take out your contract, you will shortly receive your first bill. This will be due for payment 14 days after the first bill date. It will consist of a full month and any pro rata charges depending on when you joined.

You'll only pay the figure that appears under Amount Due. Just underneath that, you'll also see the date we take your payment from your bank account or credit/debit card.

So that you get the full benefit of your first month's data allowance, we'll automatically roll over anything left at the end of the first month's allowance to the next month.

Alternative bill formats

• If you need your bill in Braille, large print, or audio (CD), you can request these alternative formats by calling us on 2732 from your Asda Mobile or 0808 006 2732 from any other phone (free of charge).
• If you have difficulties hearing or speaking, the Relay UK text relay service app allows you to simply type what you would like to say and an assistant will relay the conversation in real-time for you.
• If you’d prefer to be contacted by email you can fill out an online form.

For information on how you can get in touch with us, visit our contact us page.

Your final bill

The last bill you’ll get from us will include all costs right up until your last day. If you decide to leave Asda Mobile before your contract ends, you’ll also have to pay an early termination charge, which is shown on your final bill. See terms and conditions for further details.

Any usage you make during the 30-day notice period will be included in your final bill. If you go over your allowances during this time, you’ll be charged standard rates.

Please don’t cancel your Direct Debit until the final bill has been paid.