At Asda mobile, providing the best customer service is our top priority. We want you to have a positive experience with us, but if anything is wrong, you can get in touch so we can try to resolve the issue as quickly as possible.
If you need to get in touch with us, you can do so very easily, by phone or email - whichever you prefer. Any complaint you send will be carefully reviewed by our team. We will keep you updated on its progress as we work to fix the problem.
Send us details of your complaint to firstname.lastname@example.org. Please include your full name and your Asda mobile phone number.
If someone else is making the complaint for you, we’ll need to just check with you first to ensure you grant permission for them to speak on your behalf.
If you are unhappy with how your complaint is being handled at any point, you can contact the Asda Mobile Complaint Review Service to have your complaint investigated. They will aim to respond within 10 working days, but in some cases, this could take up to 8 weeks.
Submit your complaint to our review service here.
In your letter, please include: