In our selected European destinations
If you have a bundle you can use it as you would do at home, as long as you're in one of the European destinations below.
All bundle customers have a 25GB data roaming limit, regardless of whether your bundle limit is higher than this. Once you have used 25GB of data you will be charged 4p per MB, the same as you would pay for data in the UK. You will receive notifications when you reach the 80% and 100% of the data limit.
We are not planning to introduce roaming charges to our bundles. You can still roam at no extra cost in our selected European destinations!
Data roaming is when you use your phone on a network that isn’t your current provider. This most commonly happens when you are abroad. As you’re communicating over another network, there’s often a cost involved with roaming.
If you have an active monthly bundle, you can use your usual data allowance for free in the following destinations:
No, you don’t need to use data roaming whilst you’re in the UK. If you use data in the UK, you’ll be charged our standard data rate of 4p per MB. If you have a bundle activated, you’ll use your data allowance as normal.
Yes, you’ll first need to switch data roaming on through your online account. Once logged in, navigate to My Profile; you’ll find data roaming under Features.
You’ll also need to activate data roaming on your mobile phone. This varies depending on the device, consult your manual to find out how.
Yes, you’ll also need to activate international calling through your online account. You can do this through My Profile.
Unfortunately not. If your phone does not support 5G, you’ll have to buy a new phone which is 5G compatible.