A refurbished phone is a pre-owned device that has been restored to its original condition and is thoroughly tested to ensure it works perfectly. Working with musicMagpie, we use a rigorous 90-point check to assess every aspect, from battery life to audio quality. If any parts, like the battery, don't meet our standards, they're replaced. We also wipe all data following government guidelines.

A refurbished phone is one that’s been previously owned, returned, fully tested, repaired, and then resold.

A repaired phone has only had its issues fixed and may no longer have a warranty. Repairs can sometimes be costly.

We include a free 12-month warranty on all our refurbished phones and tech, covering functionality and any issues from poor workmanship.

Refurbished phones are typically from customers who return them through trade-in programs, returns policies, or buyback schemes. These phones may have been previously owned and used, or they might have been returned shortly after purchase if there are minor defects or the person has changed their mind. Once these phones are returned, they are thoroughly tested, repaired if needed, and then resold as refurbished devices.