Payment support
What happens if I miss a payment?
We understand that sometimes, your circumstances change. If you can’t pay your bill, then get in touch with our Customer Services team as soon as possible. Speaking to us early can help prevent any possible restrictions to your account.
If your bill is overdue, we will attempt to contact you by SMS/Email reminding you to pay. If your bill remains unpaid and we haven’t come to an arrangement, we may restrict or suspend your services until the outstanding balance is cleared.
Suspension of services will mean you can only use your phone for the emergency services or to call Customer Services to pay. Following this and further warning messages, we may take steps to disconnect the account. At which point you will not be able to make or receive calls and texts or use data.
Tips to manage your bill
To help you keep track of your monthly spending, you can:
Monitor your phone usage with the Asda Mobile app - Add or lower your spend cap
- Keep an eye on your remaining data throughout the month
Support partner
StepChange offer a range of free advice, support and solutions, from budgeting to repayment plans. Their in-depth analysis of an individual’s financial circumstances takes full account of their situation and needs, helping them choose a realistic path out of debt.
Find support
What do StepChange do?
No matter how large or small your debt problem is, StepChange can help, they’ll look at your financial situation and recommend debt solutions tailored to your circumstances. All advice is confidential, they won’t share information about you, or tell anyone they’re helping you.
Making a difference
Hundreds of thousands of people speak to StepChange every year. Some are at crisis point and many don't see a way out. They don't judge people, they just provide the support, guidance, flexibility and solutions that are needed to deal with debt. Whatever your situation they’ll look for practical solutions to make your life better.
Health Check
If you’re worried about money you’re not alone. Asda Mobile is working with StepChange to help you access free debt advice and support. Take the free Financial Health Check to find out how StepChange could help you. It’s quick and easy to complete, and will give you a personalised recommendation on what to do next.
Health Check