Got a network issue?

If you have a problem with signal or sending / receiving messages, contact us via the form belowto the right, send us a direct message on Twitter or call us on 0800 079 2732 (2732 from your Asda mobile!)
If you haven't used your phone in a while and are struggling to make or receive calls, call us on 2732 from your Asda mobile.
Customer service opening hours
  • Monday - Friday 8:00am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 5:00pm
Need to get in touch about your handset?
If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then our experts are on hand to help. Just call us free of charge on 0800 479 8780
Handset customer service opening hours
  • Monday - Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 4:00pm

Contact

Below are a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.

Got a question?

Couldn't find an answer in our FAQs?

Fill out the form below and we'll get back to you in a jiffy. If you're not a customer call us instead.

To help us confirm your identity faster please answer the following question:

Here's what people say

Asda are so helpful and I will NEVER use anyone else. Lovely people who take time to help and not expensive for a bundle. What's not to like?

Vera, Southport

I am very pleased with the way I was treated. When your getting older its nice when I'm treated with respect and explained so I understood OK thanks again

Marina, Gateshead

I'm autistic and needed things explaining in more detail. I abserloutly love everything about Asda mobile!

Ian, Kent

I am short sighted and struggled to top up without my dad, your agent was so patient and understanding and has orderd me a top up swipe which i did not no existed to help me in future. What a lovely woman she is thank her from me, thanks a lot

Levi, leeds

Why choose us?

No contracts, no limits
No contracts, no limits

With no contract you have the freedom to flex your usage whenever you need to

Roam like you're home
Roam like you're home

Use your bundle in 50 european destinations for no extra cost

Speed and reliability
Speed and reliability

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