Got a network issue and struggling to make or receive calls?

If you have a problem with signal or sending/receiving messages, contact us via the form belowto the right, send us a direct message on Twitter or call us on 0800 079 2732 (2732 from your Asda mobile!)

If you haven't used your phone in a while and are struggling to make or receive calls, call us on 2732 from your Asda mobile.

Customer service opening hours
Monday to Friday 8:00am - 8:00pm
Saturday 9:00am - 6:00pm
Sunday 10:00am - 5:00pm

Need to get in touch about your handset?

If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then our experts are on hand to help. Just call us free of charge on 0800 479 8780.

Handset customer service opening hours
  • Monday – Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 4:00pm

Below is a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.

Got a question?

Couldn’t find an answer in our FAQs?

Fill out our form below and we will get back to you in a jiffy. If you're a current customer, please provide your Asda Mobile number and your last top up method.

Why choose us

No contract, no limits.

With no contract you have the freedom to flex your usage whenever you need to

Roam like you're home

Use your bundle in 50 European destinations for no extra cost.

Speed and Reliability

Powered by the nations largest network you can relax knowing you have the best coverage

Here's what people say

Asda are so helpful and I will NEVER use anyone else. Lovely people who take time to help and not expensive for a bundle. What's not to like? Vera, Southport

I am very pleased with the way I was treated. When your getting older its nice when I'm treated with respect and explained so I understood OK thanks again Marina, Gateshead

I wish all people could have good communication skills like Asda colleagues, he was very helpful thank you xxx Janet blackwood, Wales

I've been with ASDA mobile for some years now and I'm happy with the service I get so thank you Susan, Sheffield