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    Got a network issue?

    If you have a problem with signal or sending/receiving messages, contact us via the form belowto the right, send us a direct message on Twitter or call us on 0800 079 2732 (2732 from your Asda mobile!)
    Customer service opening hours
    Monday to Friday 8:00am - 8:00pm
    Saturday 9:00am - 6:00pm
    Sunday 10:00am - 5:00pm

    Need to get in touch about your handset?

    If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then one of our experts is on hand to help. Just call 0333 600 7700 on a non Asda mobile (calls cost 8p per minute).

    Handset customer service opening hours
    • Monday – Saturday 9:00am - 6:00pm
    • Sunday 10:00am - 4:00pm

    Below is a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.

    Got a question?

    Couldn’t find an answer in our FAQs?

    Fill out our form below and we will get back to you in a jiffy. If you're a current customer, please provide your Asda Mobile number and your last top up method.

    Still not sure?

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    With no contract you have the freedom to flex your usage whenever you need to

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    Use your bundle in 50 European destinations for no extra cost.

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    Here's what people say

    Excellent service.. advisor sounded alive and positive... Big thumbs up Andrew, Gloucester

    Best customer service ever! Wish your bundles weren't time-limited though. Joe, Chester

    Keep up your fabulous service, the best!! Ann, IOW

    You are always efficient and answer calls quickly and professionally and have a caring nature Lorraine, Cornwall