Got a network issue?

If you have a problem with signal or sending/receiving messages, contact us via the form belowto the right, send us a direct message on Twitter or call us on 0800 079 2732 (2732 from your Asda mobile!)
Customer service opening hours
Monday to Friday 8:00am - 8:00pm
Saturday 9:00am - 6:00pm
Sunday 10:00am - 5:00pm

Need to get in touch about your handset?

If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then one of our experts is on hand to help. Just call 0333 600 7700 on a non Asda mobile (calls cost 8p per minute).

Handset customer service opening hours
  • Monday – Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 4:00pm

Below is a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.

Got a question?

Couldn’t find an answer in our FAQs?

Fill out our form below and we will get back to you in a jiffy. If you're a current customer, please provide your Asda Mobile number and your last top up method.

Still not sure?

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Use your bundle in 50 European destinations for no extra cost.

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Here's what people say

Excellent service.. advisor sounded alive and positive... Big thumbs up Andrew, Gloucester

Best customer service ever! Wish your bundles weren't time-limited though. Joe, Chester

Keep up your fabulous service, the best!! Ann, IOW

You are always efficient and answer calls quickly and professionally and have a caring nature Lorraine, Cornwall