Got a network issue and struggling to make or receive calls?

If you have a problem with signal or sending/receiving messages, contact us via the form belowto the right, send us a direct message on Twitter or call us on 0800 079 2732 (2732 from your Asda mobile!)

If you haven't used your phone in a while and are struggling to make or receive calls, call us on 2732 from your Asda mobile.

Customer service opening hours
Monday to Friday 8:00am - 8:00pm
Saturday 9:00am - 6:00pm
Sunday 10:00am - 5:00pm

Need to get in touch about your handset?

If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then our experts are on hand to help. Just call us free of charge on 0800 479 8780.

Handset customer service opening hours
  • Monday – Saturday 9:00am - 6:00pm
  • Sunday 10:00am - 4:00pm

Below is a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.

Got a question?

Couldn’t find an answer in our FAQs?

Fill out our form below and we will get back to you in a jiffy. If you're a current customer, please provide your Asda Mobile number and your last top up method.

Why choose us

No contract, no limits.

With no contract you have the freedom to flex your usage whenever you need to

Roam like you're home

Use your bundle in 50 European destinations for no extra cost.

Speed and Reliability

Powered by the nations largest network you can relax knowing you have the best coverage

Here's what people say

You are the most helpful supermarket I have been or dealt with, everyone has a smile and are always very helpful Steven, Wallsend

I find using Asda mobile very easy and the service you provide is really fantastic and your staff are always helpful thank you Asda Linda, Ebbw-vale

It was a pleasure to deal with such a polite and knowledgeable operative. Paul, London.

You are better than O2 staff as it takes for ever to get through to some one Oliver, Hanna ballymatin