Got a network issue and struggling to make or receive calls?
Customer service opening hours
Need to get in touch about your handset?
If you have a problem with your handset - an issue with the camera, the battery, the buttons or anything else then our experts are on hand to help. Just call us free of charge on 0800 479 8780.
Handset customer service opening hours
- Monday – Saturday 9:00am - 6:00pm
- Sunday 10:00am - 4:00pm
Below is a list of common topping up questions and answers from ASDA Mobile Customers. If you can't find what you are looking for, please get in touch - we'd be happy to help.