You’ll need a STAC code from us to disconnect your mobile number when you take out a new number when you change networks. There are several ways to request your STAC code.

The simplest and easiest way to request your STAC code is to text STAC to 75075 (free of charge) and you will receive your STAC code along with important information about any early termination charges, outstanding handset costs, or pay as you go credit balances. You will receive your STAC code within 60 seconds of us receiving your request.

Log in or register for your free account here and go to ‘My profile’ and ‘transferring your number’. Alternatively, call us on 2732 from your Asda Mobile or 0808 006 2732 from any other device (free of charge)

Pass this STAC code on to your new network provider and they'll do the rest

FAQs

How do I disconnect my mobile number if I leave Asda Mobile and take out a new mobile number with another network?

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