Privacy Policy

What Information do we collect?

We use your name and contact details to deliver your SIM card when you place an order on our website. We will also monitor orders on this site for fraud purposes. We use the information on how you arrived at the mobile.asda.com website to asses marketing effectiveness. We will use your phone number to send service messages relating to the Asda Mobile Service.

How do we use it?

We use your name and contact details to deliver your SIM card when you place an order on our website. We will also monitor orders on this site for fraud purposes. We use the information on how you arrived at the mobile.asda.com website to asses marketing effectiveness. We will use your phone number to send service messages relating to the Asda Mobile Service.

EE share with us selected call, network and traffic information generated by your use of the service. This includes your mobile number, the numbers you call and text, the type, date, time, location, duration and cost of calls and messages, your mobile data usage and the cost. They also let us know when you leave the Asda Mobile Network.

We use this information:

  • For Asda billing purposes

  • To perform analysis for the purposes of understanding our customers’ use of our products and services, individual needs and business trends in order to develop and improve our and our group companies’ products and services, new developments, tariffs, special offers, discounts and awards.

  • To send you marketing messages about our products, services, special offers, discounts and awards with your permission. See the marketing and profiling notice.

Who do we share it with?

Asda will share this information with trusted third parties acting on our instruction to deliver parts of the Asda Mobile Service. As well as Asda 3rd parties this may be disclosed to law enforcement and security agencies where necessary for their authorised purposes.

If you want to find out more about Asda's privacy policy, please visit: https://www.asda.com/privacy 

Last updated: 9/5/2018

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No contracts, no limits

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Here's what people say

Excellent service.. advisor sounded alive and positive... Big thumbs up

Andrew, Gloucester

Overall the service is great. Easy to contact regarding any issues or questions. Absolutely brilliant :)

Adam, Plymouth.

It was a pleasure to deal with such a polite and knowledgeable operative.

Paul, London.

Have always found ASDA mobile customer service extremely helpful and friendly

Sue, Yorkshire