Unfortunately, you may be required to pay an early termination charge (ETC) if you cancel your contract early, we calculate the relevant ETC owed by you on termination of the Service Agreement as follows:

We multiply your monthly subscription charge price (taking into account any monthly discounts you are entitled to) by the number of months remaining of your Minimum Contract Period as at the date of the termination request.
We then deduct VAT at the applicable rate; and
Add a small discount of approximately 3% for any benefit we might receive from no longer providing the Pay Monthly SIM-Only Service to you on our Network.

FAQs

What will happen to my account credit if I cancel my number when moving to another network?

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