Skip to content

Mobile Phones

Shop mobile phones

Sell your old mobile

Pay later

Accessories

Shop all accessories

Brands

Contracts

Sim only contracts

Pay as you go

Pay as you go plans

Rates and Charges

SIM only contracts & rewards

Getting Started

Transferring your number

Customer Services

SIM only contract

Paying your bill

Network

Rates and Charges

Coverage checker

Emergency Alerts

T&Cs

Terms and Conditions

Contract summary & information

My Account View SIM plans

- Shop mobile phones
- Sell your old mobile
- Pay later
- PayPal Finance
- Accessories
- Shop all accessories
- Brands
- Samsung
- Apple
- Nokia
- Getting started
- Transferring your number
- How to top-up
- Activate SIM
- Customer services
- Contact us
- FAQs
- Accessibility
- Blog
- Network
- Pay as you go rates
- Coverage checker
- Text service
- 3G Shutdown
- Emergency alerts
- T&Cs
- Terms and conditions
- Contract summary & information
My Account

FAQs

Type your question:

Categories

Billing, Payments & Topping Up
Getting Started
Managing Your Account
Network & Coverage
Phone Hardware Support
Phone Purchases and Payments
Plans & Pricing
Roaming & International
Transferring Your Number

Home > Phone Hardware Support > My phone has stopped working, what should I do?

My phone has stopped working, what should I do?

Was this helpful?

Yes No

Related questions

Q.Can I keep my existing contacts when I change my phone?
Q.Can I tether from my Asda Mobile phone?
Q.My phone is asking for a PUK, what do I do?
Q.Is my phone locked and how do I get it unlocked if it is?
Q.How do I change my APN settings on my phone to access the internet via mobile data?

PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Terms and conditions apply. Credit subject to status, UK residents only, Asda Stores Limited (registered address: Great Wilson Street, Leeds, LS11 5AD) trading as Asda Mobile, acts as a broker and offers finance from a restricted range of finance providers. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.

SIM plans

SIM only contract plans
Pay As You Go SIM plans
Unlimited data
Order a free SIM
Talk and Text SIM plan
Pay As You Go SIM rates

Mobile phones

Shop all mobile phones
Mobile phone accesories
PayPal Finance
Sell your old mobile

Features

Why us?
5G
Roaming and calling abroad
Refer a friend
Special offers
Pay As You Go rates
Coverage checker
Mobile app
Wi-Fi calling

Support

Frequently asked questions
How to top-up
Text service
Transferring your number
Blog
Activate SIM
Emergency alerts
Accessibility
Contact us

© ASDA 2024
Privacy policy
Terms and conditions
Affiliate Programme
Sitemap
Asda.com
George.com
Asda money
Asda Gift Cards
Asda Coportate Gift Cards
Complaints
Modern Slavery Statement
Returns Policy
Shop Terms & Conditions
Promotion Terms & Conditions

ASDA Stores Limited, Southbank, Great Wilson Street, Leeds, LS11 5AD (registered in England & Wales, company no. 00464777). VAT registration no. 362012792. Asda Company details. Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status, UK residents only. ASDA Stores Limited acts as a broker and offers finance from a restricted range of finance providers. PayPal Credit is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg.