We check your details against our third-party provider TransUnion so if they don’t match, it can result in the ID check failing.

We also cross check against bank details that you submit to us. Our third-party provider TransUnion holds information from most main banks, however some smaller banks are not present or do not share full details with them.

For more information regarding your SIM only contract application you will need to contact TransUnion directly using the contact form found on their website here

FAQs

Why have I failed an ID check?

Was this helpful?

Related questions