The first step is to check if your mobile phone is set to allow Data Roaming. To do this:

ON AN ANDROID MOBILE PHONE

The location of the Data Roaming setting may vary depending on the version of Android and the make / model of your phone, however the setting is generally found in:
- ‘Settings’ > ‘Connections’ > ‘Mobile Networks’ > select the Data Roaming toggle switch to ‘on’.

ON AN APPLE MOBILE PHONE

Go to ‘Settings’ > ‘Mobile Data’ > ‘Mobile Data Options’ > select the Data Roaming toggle switch to ‘on’.

If your mobile data is still not working, the next step is to check that your Asda mobile account is set correctly to use your data abroad. By default, Data Roaming is set to on, however you might want to check whether this has been changed.

Log in to My Account
Select ‘My Profile’ and then select ‘Preferences’.
Check or switch 'roaming' on.

If neither of the above steps have resolved the issue, you can check and change your APN settings (used by your phone to connect to mobile data) by following these steps:

ON AN ANDROID MOBILE PHONE

If you have an Android device, the location of the APN settings may vary depending on the version of Android and the make / model of your phone. However, the APN settings are generally found in:

‘Settings’ > ‘Connections’ or ‘Networks and Internet’ > ‘Mobile networks’ > ‘Access Point Names’.

Press the menu button and choose to add new APN. Use the following settings:

Name: ASDA internet
APN: MY.INTERNET
Username: wap
Password: wap

ON AN APPLE MOBILE PHONE

Go to Settings > Mobile Data > Mobile Data Network. Use the following settings:

Internet/Mobile Data

APN: MY.INTERNET
Username: wap
Password: wap

If you would like to use your device as a personal hotspot, then you will also need to update the following information under Personal Hotspot

APN: MY.INTERNET
Username: wap
Password: wap

If you have tried updating your settings and are still experiencing problems, please call us on +44 (0) 747 002 2732 from your Asda mobile (free of charge).

FAQs

My mobile data is not working whilst I’m abroad

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