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Home > Phone Purchases and Payments > How do I return an item?

How do I return an item?

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Q.How do I return an item outside of the 30-day refund period?
Q.Can I return my order to an Asda store?
Q.My item was collected but I haven't heard anything, what should I do?
Q.How quickly will you process my refund?
Q.What if I'm not in when you try to deliver my order?

PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Terms and conditions apply. Credit subject to status, UK residents only, Asda Stores Limited (registered address: Great Wilson Street, Leeds, LS11 5AD) trading as Asda Mobile, acts as a broker and offers finance from a restricted range of finance providers. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.

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ASDA Stores Limited, Southbank, Great Wilson Street, Leeds, LS11 5AD (registered in England & Wales, company no. 00464777). VAT registration no. 362012792. Asda Company details. Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status, UK residents only. ASDA Stores Limited acts as a broker and offers finance from a restricted range of finance providers. PayPal Credit is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg.