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Time is running out to move

Swap your SIM to keep your current number and access our new network. As a thanks for moving, we'll give you a free monthly bundle!

More information

If you’ve joined Asda mobile after 1st March 2021, there’s no need to take any action. If you need some additional help, you’ll find everything you need to know in our FAQs.

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Here's what to do

1

Login or register your free online account and order your new SIM

If you don't want to register for an online account, you will need to order a new SIM pack .

2

Receive your new SIM

Your new SIM will include everything you need to make your move!

3

Start your move with us

Log back into your online account, or follow the alternative instructions found in your pack and start your move.

You’ll be asked to schedule your port-in start date, whereby you’ll lose signal the next working day and will need to swap your SIM.

4

Swap your SIM

As soon as you've lost signal on your phone - please then swap out your SIM card to the one provided in your pack. Follow the video below!

5

You're done!

You'll now be able to enjoy all the benefits of an upgraded Asda mobile, and your reward will be waiting for you in your online account!

Don't forget to register any payment cards and set up any recurring bundles - these wouldn't have moved across with you.

How to insert your SIM

Frequently asked questions

If you’re an existing Asda mobile customer, you will need to follow a few simple steps and swap your SIM card to move to our new network.

You will need to make this move to gain access to our brand-new bundles, and exciting new network features which include – 5G enabled, unlimited data deals, a new and improved My Account and much more!

After 15th September, our old network will close and if you haven’t moved across, you will lose signal and any remaining credit.

You will need to move across to our new network by 15th September, after this date our old network will close and you will lose your number and any remaining credit or active bundles.

You can make your move at any point before this date, but please note you won’t gain access to our new bundles or features until you’ve moved to our new network.

If you have been on Asda mobile a while and think your phone might be locked to the EE network, we can provide you with an unlock code.

As part of the move process, we will ask you for your phone number and IMEI number to check – if your phone is locked, a 4-digit code will be provided which you need to use when your phone asks for an unlock code after swapping your SIM.