All about our network switch to Vodafone

As of 22/03/2021, Asda mobile has switched networks to Vodafone. Here’s everything you need to know about what this means for you as a new or existing customer. 

If you joined Asda mobile on or after 01/03/2021, you don’t need to do anything, as you’ll be automatically on our new network. If you’ve been with us for longer, you can easily move to our new network online. 

What does switching networks mean?

If your mobile phone provider (in this case us, Asda mobile) is switching networks (in this case, from EE to Vodafone), it just means your phone will use the service of that new network rather than the old one. 

Vodafone features up to 99% UK population coverage, so you’re almost guaranteed a signal wherever you are. Along with this, you’ll also benefit from greater value bundles starting at £4, and additional features like unlimited data, Wi-Fi calling, family discounts, and improved online management. 
 

Important dates you need to know

You don’t have to move over straight away, but here’s some important dates for your diary so you know what’s going to be unavailable if you’re still on the old network as each month passes.

  • From the 29th July, top-up vouchers, which you could use to apply additional data, texts, and minutes to your current balance, will no longer be available in Asda stores
  • From the 16th August, our customers will no longer be able to purchase any of our old bundles, but don’t worry - we have loads of great value monthly bundles on our new network to choose from
  • From the end of the 25th August, customers will no longer be able to redeem current top-up vouchers 
  • All customers who wish to stay with us will be required to transition over to our new Vodafone network by 15th September at the latest. If you don’t move over by this date, you will lose the ability to make or receive calls.
     

How to migrate

Now, you’ve chosen to stay with Asda mobile and switch over to our new network - fantastic! Moving networks can sound complicated, but we’ll guide you through the process with our simple step-by-step instructions:

1. Login or register for My Account to order your new SIM

Registering for My Account will open up a world of opportunities for you. Most importantly, you’ll be able to order your new, upgraded SIM through here. 

Once you’re on our network, you’ll be able to do everything through here. From this one online portal, you can check your balance and swap your existing bundle, monitor your data usage, check your history, apply top-ups and data add-ons, and more! 

If you don’t want to register for an account, you can order a new SIM card online through our website instead. 

2. Wait for your new SIM to arrive

Sit tight while your SIM pack is delivered to your door.

3. Begin your move to our new network

Log into My Account, or follow the instructions on your SIM pack if you don’t have an account, to start moving over. 

You’ll be asked to schedule a ‘port-in start date’ which is the day before you lose signal on your phone (to move over), so you’ll know ahead of time and can plan the most suitable day for you. 

4. Swap your SIM cards

When your phone loses signal, it’s time to swap out your SIM card to the new one you’ve received in the post. If you’re unsure of how to do this, watch our video: 
 

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5. That’s it!

And that’s it! Once you’ve inserted your new SIM, you’ll be on our new network! 
 

Locked smartphones

While transitioning to our new network is usually quite simple, you could encounter a problem if your device is locked. If your phone is locked to a network, it means you can’t switch providers as easily, as the phone is only compatible with the network it’s linked to. But don’t worry - there are ways of unlocking your phone so you can move. 

If you’re a customer who’s been with us for quite a while, your phone may be locked to EE, for example. To unlock it so you can move to Vodafone without buying a new, unlocked phone, you’ll need to find your phone’s IMEI number and enter it into our handy status checker. From there, we’ll be able to work with you to unlock it.
 

FAQs

We understand you may have a lot of questions about this new move. If you can’t find your answer below, please refer to our full FAQs.

Will your network benefits change?

You’ll get even more benefits with Asda mobile after switching, with access to our whole range of improved data bundles, including unlimited data options and 5G-enabled bundles, as well as new pay as you go rates that are better value than ever!

Also, as a bonus, you’ll receive a free reward from us to you as a thank you for sticking with our network. 

Will my phone number remain the same?

Yes, if you’re an existing customer we’ll automatically port over your number when you upgrade to our new network. If you’re a new customer, you’ll need to use a PAC code.

Will I lose my phone credit if I switch?

No, you won’t lose any current credit on your phone, as it will carry across with you when you move networks.

What about my current bundle?

Monthly bundles won’t move across with you though, as our bundles have changed. We recommend you use these up before switching.

Will I lose any data when I move over?

If your contacts are stored on your SIM card, rather than saved directly onto your phone or a cloud storage service, you may lose them when you swap your SIM for the new one. You shouldn’t lose any photos, though, as they won’t be saved onto your SIM card.

If you’re worried about losing any contacts, you can write them down or save them on to the cloud. 

What happens if I decide not to move to the new network?

After the 15th September, our old network will close and you’ll lose your number, along with any credit or active bundles you had. If you choose not to move to our new network, you won’t be able to access all of the new bundles or features, and will have to find a new smartphone provider. 
 

We’re here to help

Please feel free to contact a member of our customer service team if you require further assistance or experience any problems that aren’t solved by restarting your device.

You can get in touch with us either online or by phone - 2732 from an Asda mobile device, or 0808 006 2732 from any other mobile. 

Alternatively, you can also send us a message on Twitter and a member of our friendly team will contact you back as soon as possible. 


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Have always found ASDA mobile customer service extremely helpful and friendly

Sue, Yorkshire

One of the reasons I stay with asda mobile is the kind and professional treatment I receive anytime I have cause to make a call

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So refreshing to get a person immediately instead of pressing loads of robotic numbers. So very helpful as well. Will convert as many people as possible.

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Friendly, efficient and effective service by the colleague, hassle free, quick and easy. Very satisfied.

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