Welcome to the new Asda mobile

We're extremely excited to introduce you to the new and improved Asda mobile! All customers that join Asda mobile from today will have access to cheaper pay as you go rates and even better bundles than before. We’re also introducing unlimited data SIMs, 5G, upgraded online account management, and so much more! Find out all about the new Asda mobile below.

Last updated: 30th Mar 2021 at 10:07am

What’s new? 

Our new network (powered by Vodafone) has brought with it so many new and exciting features that we’ve been dying to share with you.

 

Upgraded monthly bundles

Our monthly bundles are now better than ever. Are you a social media surfer or an online gaming fanatic? However you use your phone, we’ve got a bundle that’s perfect for you!

Brand new bundles

 

Unlimited data and 5G

You read that right - you can now grab unlimited data and 5G-enabled bundles with us! We offer three different unlimited bundles with varying speed caps, and all of our £10+ monthly bundles are 5G ready.

Unlimited data bundles

 

Better than ever pay as you go rates

It’s not just our bundles that have had a tune-up. Our pay as you go rates have never looked better. If you prefer a simple pay as you go life, here’s what you can expect on our new network:

Service

Cost

Calls to UK mobiles and landlines

4p per minute

Texts per 160 characters

4p each

MMS

25p each

Data/GPRS

4p per MB

Voicemail

4p per minute

Access to automated helpline

Free

Customer Service Centre

Free

0800 / 0808 numbers

Free

Other service numbers

4p per minute access charge + service charge

Personal numbers (070)

75p per minute

Non-mobile 07 numbers

4p per min

 

Improved My Account

You can now manage even more online through My Account. Not only can you track your usage and remaining credit, but you can also purchase bundles, top-up, set up recurring payments, and pick up data add-ons - basically everything you could want to do with your online account!

 

What should existing customers expect?

If you’re an existing customer you’ll have to switch over to our new network to take advantage of all the fantastic new features and bundles. You’ve got a bit of time to do this, but the earlier you switch the sooner you can enjoy our boosted bundles and upgraded online account.

 

How do I switch to the new network?

The easiest way to switch is online. You can start the process through your online account - just follow the simple step by step instructions and you’ll be switched in no time. You can also pick up a new SIM in store.

If you’ve been with us for a while your device may be locked to EE. Don’t worry, we can provide an unlock code free of charge to help you move across.

 

Will I keep my phone number and remaining credit?

Absolutely! We are making sure that both your phone number and any remaining credit come across when you switch.

 

Can I still redeem top-up vouchers if I’ve switched?

No, you need to make sure that you’ve redeemed your top up vouchers before moving across to our new network.

 

How long do I have to switch?

Although we’d love for you to join us on our new network as early as possible, we appreciate you might not be in a position to do this right now. There’s no rush to move to our new network, but here are the key dates you need to be aware of:

  • From the 29th July top-up vouchers will no longer be available in store
  • On 16th August customers will no longer be able to purchase our old bundles
  • The 25th August is the last date customers can redeem top-up vouchers
  • The 15th September is the last date customers will be able to move their current phone number to the new network. You will lose the ability to make or receive calls, so need to make sure they take action before this date!

 

We hope that you’re as excited about our new network as we are! So what’s your favourite thing about our big upgrade? Let us know on Twitter, we’d love to know. 

No contracts, no limits

With no contract you have the freedom to flex your usage whenever you need to.

Powered by Vodafone

Powered by Vodafone with up to 99% UK population coverage.

Cap your spend

Put a limit on how much you spend every month so you don't need to worry about getting a big bill.

Excellent service, extremely prompt reply and an incredibly helpful and friendly colleague, thanks.

Gerry, Fareham

You are better than O2 staff as it takes for ever to get through to some one

Oliver, Hanna ballymatin

Prompt service, pleasant staff and issue resolved immediately. Great service. Thank you.

Brian, Milton Keynes

You are always efficient and answer calls quickly and professionally and have a caring nature

Lorraine, Cornwall