- What is Data Roaming?
- How is Roaming Abroad Different?
- How to Pay the Same Price as you Would at Home?
- Using Your Bundle or PAYG Abroad
- Popular Questions on Using your Phone Abroad?
The term “data roaming” refers to any time you’re using your mobile network’s data to access the internet - as opposed to using Wi-Fi. It’s usually indicated in the top-left corner of your screen with a 3G or 4G symbol, just like Wi-Fi is indicated with its own symbol.
Your phone uses data to receive and send information, such as uploading images to Instagram (so you’re sending information) or listening to Spotify (downloading information). The data comes out of your data allowance - you can read about data usage here to find out which activities use the most data.
Data roaming abroad is where it gets tricky - read on to find out if you may face added costs depending on your holiday location.
Since June 2017, new EU Regulations have been implemented, delivering the “Roam Like at Home” promise. In its most simple terms, when you are roaming within the EU, then you will pay the same price you would at home for calls, text messages and data.
If you have a bundle with calls, text and data allowance, then this will be used to cover your usage, ensuring that you don’t end up out of pocket. If you have a bundle with unlimited calls and unlimited text messages, then you will be able to call and text home to your heart’s content – but it’s still worth checking with your provider first!
When it comes to using the internet (data), there will often be a spend limit to protect you and the operator from excessive costs. The operator must notify you if you are nearing the fair usage spend limit and if there will be charges for going over the limit. Don’t worry - if you’re on Asda Mobile, we will let you know when you’re nearing the spend limit – find out more down below.
With Asda Mobile, you can use your bundle in 50 European countries at no extra cost! If your destination falls outside these European Countries you can check the costs here.
You can use your regular bundle to make and receive calls, send and receive text messages and use the internet. If you don’t have a bundle, you will simply pay the same call, text and data rates as if you were in the UK. With Pay As You Go, you cannot spend more money than you have pre-loaded onto your phone.
Is there a spend limit on my account?
If you are travelling to one our 50 European destinations then make sure you get one of our 30 day bundles. You can use these just like you can at home and that way you can be sure that you don't get hit with a big bill. If you are travelling in the rest of the world then you can only spend what you have in your Asda mobile account.
Can I top up when abroad?
Yes. Make sure you have registered your debit or credit card before you leave the UK, then while you're away you can call 2732 from your Asda Mobile phone and you can top-up on the automated service. If 2732 does not work, use +447953 96 2732 instead.
Can I check my balance while abroad?
You can check your balance in the usual way (simply text ‘BAL’ to 2732 from your Asda Mobile phone) or by calling +447953 96 2732.
We also have a step-by-step guide to international calling here. This guide will show you how to call a number abroad and will give you the rates of destinations not included in the roam at home deal.
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