If your local store has an Asda Phone Shop, our in-store colleagues will be able to provide help. Otherwise we suggest you dial 2732 from your Asda Mobile handset, or call 0845 412 2732 from any UK landline. We're open between 8am - 8pm, 7 days a week, 365 days a year. You could also take a look at the frequently asked questions section of our website at www.asdamobile.com or contact us by email at asda.mobile@ee.co.uk

The disabled operator service is available through BT. To call dial 195 from your handset. There's an 85p set up charge & calls are charged at 8p per minute.

No. We don't provide SIM packs in Braille or on CD. Please contact us and our colleagues will provide as much help as possible.

No, It's not currently possible to manage your account online, however we're working towards providing this service which will include the ability to top up and add bundles. To stay up to date with developments register your details by clicking on this link.

You don't need to register your details with us, but if you would like to call us from your Asda Mobile, we will be happy to help.

If you bought your handset from Asda Direct and it's within the 1 year warranty please call 0800 952 3003 to speak to one of our colleagues. If you bought your handset from an Asda store and it's within the 1 year warranty we recommend returning the handset and receipt to one of our stores and speaking to a customer service colleague.

The Terms & Conditions are available here.

Call us and we'll bar your SIM Card and arrange for a replacement SIM to be sent to you.

Setting up your voicemail is straightforward. If you're in the UK dial 07953 222222. From another country dial +44 7953 222222. If you’re using an EE phone, press and hold 1 to get to the voicemail menu, then press * until you are asked to enter your phone number.

Now enter your ASDA phone number, then press the # key.

Then enter your voicemail PIN. Now press the # key. You'll now be able to listen to your voicemail messages.

A voicemail box will allow your friends and family to leave you messages if you are not available. To switch off voicemail select option 3 from the main voicemail menu and follow the spoken instructions.

If you're in the UK dial 07953 222222. From another country dial +44 7953 222222. If you’re using another EE phone, press and hold 1 to get to the voicemail menu, then press * until you're asked to enter your phone number.

Enter your Asda phone number, then press the # key.

Enter your voicemail PIN. Now press the # key. You'll now be able to listen to your voicemail messages.

You can Text BAL to 2732 to see your current balance for free, anytime. If you've stored any handset commands into your phone contacts please delete these when using your new Asda Mobile SIM.

If you're already an Asda Mobile customer, you can use your current top up card until 31st Jan 2014. After this date you will need to order a new one along with a new Asda Mobile SIM card.

If you're joining us on the new Asda Mobile network, a new top up card is provided in the SIM pack. You'll need to register this in order to top-up.

Dial 2732 from your handset or 0845 412 2732 from any UK landline and register your credit card details. You can then request content barring removal at the same time.

Any contact details stored on your current sim card will be lost when your number transfers. To avoid this you can copy your current sim details to your phone memory prior to the transfer and they will still be available to use after the transfer has completed. For more help on how to do this on your specific handset please refer to your handset user guide before you transfer.

If you're transferring from the existing Asda Mobile network to the new Asda Mobile network, simply text 'GET' to 61111 from your existing Asda Mobile SIM and we will provide you with a Unique Offer Code that not only entitles you to a free bonus but also allows you to transfer your number automatically. When you have received your 16-digit Unique Offer Code and are ready to join the new Asda Mobile service follow the steps below:

1. Firstly, ensure you have a new Asda Mobile SIM. If you don’t, you can order one for FREE by clicking here.
2. We recommend that you use up any remaining credit on your old Asda Mobile SIM as you can’t transfer this over, you have until 30th April 2014.
3. When you are ready, please remove your existing SIM card and insert your new Asda Mobile SIM card into your handset.
4. Turn on your phone and text VOUCHER#UniqueOfferCode to 2732. Please check your 16-digit code is correct before sending the text to 2732.
5. When the text has been sent this will commence the transfer of your mobile number automatically and can take 2-5 working days, we will send you a text message when it is nearly complete – you don’t need to contact us or do anything else.
6. Your free bonus – 100 minutes, 2,000 texts and 100MB for 30 days – will be applied to your new Asda Mobile SIM immediately.
7. You have now joined the new Asda Mobile service on EE and can dispose of your old SIM card.

If you need any further information relating to your existing Asda Mobile service, just click here

Our award winning standard tariff is now even cheaper, at 8p per minute, 4p per text, and 5p per MB of data. To see all our tariffs click here

Retail (Inc. VAT)

A bundle is a pay as you go add-on available to Asda Mobile customers that lasts for 30 days. They contain a mixture of minutes, texts & data for a fixed price starting from just £5. If you are a medium or high pay as you go user, these offer the best value.

Our 30-day bundles are:

• £5 - 100 minutes, 2,000 texts, 100 MB data
• £10 - 250 minutes, 2,000 texts, 250 MB data
• £15 - 500 minutes, 2,000 texts, 500 MB data
• £20 - 1,000 minutes, 2,000 texts, 1 GB data

You can also add a data bundle to any of our standard bundles or just your standard tariff for £5 for 30 days usage containing 500 MB data.

If you are a BlackBerry customer you can purchase a £5 per month tariff that contains 500 MB data as well as access to the BlackBerry interchange so you can access your emails and BBM instant messaging.

Dial 2732 from your handset or 0845 412 2732 from any UK landline.

A new standard bundle cannot be added until the previous bundle has expired, even if the credit on the bundle has been spent. For example, if all the credit has been used in 20 days, a new bundle cannot be purchased for another 10 days. Data bundles can be used alongside a standard bundle or our standard tariff.

No. To access the BlackBerry service you'll need to buy our BlackBerry bundle. You will need to contact us to set this up. The Blackberry Bundle gives you access to Blackberry services, including Blackberry Messenger, Blackberry email and internet browsing. It also includes 500 Megabytes to use for these services or for any other data service, while you are in the UK. The Blackberry bundle is £5 and is valid for 30 days, after which it is automatically re-purchased from your credit.

No. Bundles only last for 30 days and unused allowance can't be rolled over to the next 30 days.

You can check your current balance whilst in the UK for free anytime by texting BAL to 2732 from your Asda Mobile handset.

The new Asda Mobile network supports BlackBerry services and you can access this from just £5 for 30 days use, please contact us on 2732 from your Asda Mobile phone to set this up. For £5 we will provide you with 500 MB to browse the Internet and access to your emails and the BlackBerry BBM instant messaging service.

You can top up by the following amounts:
£5 £10 £15 £20 £25 £30 £40 £50

If you're topping up using a debit or credit card, to help prevent fraud we have a daily top up limit of £30, weekly £60 and monthly £120. Any credit on your phone will not expire for 36 months providing your phone is used within this period.

You can register 4 bank cards per sim & 2 sims per card.

You can top-up in a number of different ways:

1. Buy a top up voucher at the checkout in one of our stores
2. Load a top up card at the checkout in one of our stores
3. Register your credit / debit card details, and speak to one of our colleagues to top up over the phone
4. At most other retailers where you see the Top-up logo
5. By text. You will need to call us first on 2732 to register your credit/debit card. From then on just text TOPUP#amount# and then the last 4 digits of your credit/debit card, followed by # and your CCV code to 2732 e.g. TOPUP#10#1234#999

A top up card is a swipe card registered to your Asda Mobile phone. You can use it to load credit onto your account when you visit an Asda store. Or where you see the top up logo.

We'll provide you with a new Top-Up Card with your new Asda Mobile SIM if you want to top-up this way.

If you have lost your Asda Mobile Top-up Card, you can order a free replacement by clicking here. A replacement Top-up Card will be posted to you within 5 working days.

Remember, when you receive your replacement Top-up Card you will need to call us on 2732 to link this to your Asda Mobile SIM.

Your existing Top-Up Card will continue to work on the current Asda mobile network until 31 January 2014 or until you decide to join us on the new Asda Mobile network.

After 31st January 2014 we recommend that you order a new Asda Mobile SIM and included is a new Top-Up Card.

Call us from your Asda Mobile phone to speak to one of our colleagues.

If you have lost your Asda Mobile Top-up Card, you can order a free replacement by clicking here. A replacement Top-up Card will be posted to you within 5 working days.

Remember, when you receive your replacement Top-up Card you will need to call us on 2732 to link this to your Asda Mobile SIM.

No. We can only send SIM packs to UK addresses.

Yes, with Asda Mobile you can make and receive calls when going abroad. When calling back to the UK dial +44 or 0044, drop any leading 0. for example 07911 111111 becomes +447911 111111.

Yes. If you have a registered card you can top up when you're there by calling 2732 from your Asda Mobile phone.

Our roaming charges are available by clicking here.

Yes. If you're visiting the EU & using data we'll cap data usage at £40. Outside the EU the roaming cap for the rest of the world is £100. We'll send you a text to let you know when you've used 80% of the relevant caps, then a further text when you've reached the limit and are no longer able to use data.

Yes, you'll be charged for receiving calls whilst you're abroad.

If you’ve joined us on the new Asda Mobile EE network, please contact us on 0800 412 2732.

If you’re still using the existing network, any vouchers bought after 31st January 2014 will only work on the new network, but you can still use your existing credit until the end of April.

If you’d like to join us on the new Asda Mobile network, you can order a new SIM pack online or pick one up FREE in your local store if you can prove you’re on Asda Mobile.

If you’d prefer not to join us and your voucher isn’t working, please complete this form.

Any vouchers bought after 31st January 2014 will only work on the new Asda Mobile EE network.

You can join us on the new network by picking up a new SIM pack in your local store or ordering one online.

If you’d prefer not to join us and your voucher isn’t working, please complete this form.

If you have joined us on the new Asda Mobile EE network, you can continue to top up using your Debit/Credit card or a swipe card. If you are still using the existing network, you will not be able to top up using these services after 31st January 2014. You can continue to use any existing credit until the end of April 2014.

If you choose to join us on the new Asda Mobile EE network, any existing credit you have will be lost. You can use your credit until the end of April 2014, so we recommend using all your credit before making the change to our new network.

Here are some simple steps and what you'll need: If you'd like to continue using your existing handset you just need a SIM card which you can order for free by clicking here or pick up a SIM pack in store. Your existing phone may be locked to your current network provider. To find out if it is, insert your new Asda EE SIM into your phone & check for network connection. If it is locked we recommend you contact the originating network who can provide an unlocking code, but they may charge you for this. If you'd like a new handset you can browse our range by clicking here or why not check out our range in store.

Yes, you can order multiple SIM packs for you and your family. To order online click here or pick up a SIM pack next time you're in store.

We provide both a Mini and Micro combined SIM card. We don't currently offer or support nano-SIM.

When you insert the SIM into your handset, you'll need to make a call or send a text message. To help you get started we've included a free 'Starter For 10' package on each SIM card containing 10 minutes, 10 texts and 10 MB of data.

Yes you can, although you may need to unlock your phone. If you bought your handset from Asda Mobile the majority of handsets are unlocked. If you bought it from another retailer, try putting the SIM card in and switching it on - if an error message appears your phone is locked. You may need to contact the originating network to unlock your handset. There's sometimes a charge for this. If you bought your handset from Asda Mobile before October 2012 your phone could be locked. If you want to join the new Asda Mobile service on EE, click here and follow the instructions provided. If we cannot unlock your phone for you, please contact us on 0845 412 2732 and we will be happy to help.

If you purchased mobile phone from Asda Mobile after October 2012 your phone will already be unlocked and ready to use on the new network. If you purchased your phone before October 2012 your Asda Mobile phone may be locked to the current service and you will need to unlock to use on the new Asda Mobile on EE network. First, insert your new Asda Mobile on EE SIM card into your existing mobile phone and switch it on. If 'Asda Mobile' appears on the handset screen your device is unlocked and ready to use. If an error message appears your phone is locked and if you want to continue using your existing device you will need to unlock it;

1. If you purchased your phone from any other retailer or mobile network other than Asda Mobile you will need to contact them to ask to unlock your phone - the network may charge you for this. Or, if you would like a new phone click here to browse our range of phones.
2. If you purchased your phone from Asda Mobile and your phone is locked, please click this link and follow the instructions provided where we'll provide you with the required information to unlock your device to use.
3. If you have followed Step 2 and we cannot locate your phone and provide you with the unlocking assistance please contact us and provide the make and model of your phone you are trying to unlock.

If you bought your handset from Asda Mobile before October 2012 your phone could be locked. If you want to join the new Asda Mobile service on EE, click here and follow the instructions provided. If we cannot unlock your phone for you, please contact us on and we will be happy to help.

It varies by network whether there is a charge, or not. We would recommend that you contact the network you first purchaed the handset from.

Insert your new Asda Mobile on EE SIM card into your existing mobile phone and switch it on. If 'Asda Mobile' appears on the handset screen your device is unlocked and ready to use. If an error message appears your phone is locked and if you want to continue using your existing device you will need to unlock it;

1. If you purchased your phone from any other retailer or mobile network other than Asda Mobile you will need to contact them to ask to unlock your phone - the network may charge you for this. Or, if you would like a new phone click here to browse our range of phones.
2. If you purchased your phone from Asda Mobile and your phone is locked, please click this link and follow the instructions provided where we'll provide you with the required information to unlock your device to use.
3. If you have followed Step 2 and we cannot locate your phone and provide you with the unlocking assistance please contact us and provide the colleague with your Asda Mobile phone number and the make and model of your phone you are trying to unlock.

If you bought your handset from Asda Mobile before October 2012 your phone could be locked. If you want to join the new Asda Mobile service on EE, click here and follow the instructions provided. If we cannot unlock your phone for you, please contact us on 0845 412 2732 and we will be happy to help.

You may need to set up your handset to enable you to browse the internet. You can click here where you will be directed to our partner's website. Select what settings you require, followed by the manufacturer and make of your phone then follow the instructions provided.

Alternatively, follow the steps below on your phone to access the Internet:

For Internet Access:
APN Description Name: - type in your own personalised description here
APN name: everywhere
Proxy: leave blank
Port: leave blank
Username: eesecure
Password: secure
Server: leave blank
MMSC: leave blank
MMS proxy: leave blank
MMS port: leave blank
MCC: 234
MNC: 30
Authentication type: PAP
APN type: Internet
APN protocol: IPv4
Bearer: Bearer may not be displayed on all handsets. Where displayed, choose options available to you

If this hasn’t worked and you require further help & information on setting up your handset you can contact our service team on 2732 from your Asda Mobile or 0845 412 2732 from a landline.

Alternatively, you can access the user guide for your phone by clicking on the manufacturer logo below and this will take you to the handset support section.

You may need to set up your handset to enable picture messaging. You can click here where you will be directed to our partner's website. Select what settings you require, followed by the manufacturer and make of your phone then follow the instructions provided.

Alternatively, follow the steps below on your phone to setup picture messaging for your handset.

MMS:
APN Description Name: type your own personalised description
APN: eezone
Proxy: leave blank
Port: leave blank
Username: eesecure
Password: secure
Server: leave blank
MMSC: http://mms/
MMS proxy: 149.254.201.135
MMS port: 8080
MCC: 234
MNC: 30
Authentication type: PAP
APN type: mms
APN protocol: IPv4
Bearer: Bearer may not be displayed on all handsets. Where displayed, choose options available to you.

If this hasn’t worked and you require further help & information on setting up your handset you can contact our service team on 2732 from your Asda Mobile or 0845 412 2732 from a landline.

Alternatively, you can access the user guide for your phone by clicking on the manufacturer logo below and this will take you to the handset support section.

If you've joined Asda Mobile from another network and you'd like to keep your old number, just follow the steps below - the process should take no longer than two working days. Please note, we can only port a number if you are within the UK on the day of the number transfer.

1. You will need a new Asda mobile SIM card, an Asda Mobile phone or an unlocked mobile and a Port Authorisation Code (PAC) from your current network provider e.g. O2. Contact your current network provider e.g. O2 and request your PAC code ensuring you write it down and keep it somewhere safe.
2. When you're ready to transfer your existing number across to Asda Mobile, we recommend that you use any of your existing credit first as you cannot bring that across to Asda Mobile.
3. Call the Asda Mobile helpline on 2732 from your new Asda Mobile SIM or 0845 412 2732 from a landline. Just tell us your PAC code and the network you're moving from e.g. O2 and we'll take care of the rest. Your number should be transferred over, for free, within 2 working days.

If you're transferring from the existing Asda Mobile service and joined us before 25th November 2013, please click here for information on how to do this.

It depends on your handset - your phone's user guide may be able to help you.

You can check your network coverage here.

Asda Mobile now uses the EE network, the UK’s biggest 3G network.

Asda Mobile doesn't currently use the 4G network however by working together with EE, the UK's biggest 3G network, our customers have 99% 3G coverage in the UK.

We don't offer tethering on our Pay As You Go service.

You can dial 2732 from your Asda Mobile handset, or call 0845 412 2732 from any UK landline. We're open between 8am - 8pm, 7 days a week, 365 days a year except Christmas Day. You could also take a look at the frequently asked questions section of our website at www.asdamobile.com or contact us by email at asda.mobile@ee.co.uk