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We've moved network

If you joined Asda mobile before 1st March 2021, you'll be on our old network and will need to move to our new one.

The EE service will begin to close on September 15th and you will start to lose connection. But you can still move to our new network!

Here's what to do

1

Login or register your free online account and order your new SIM

If you don't want to register for an online account, you will need to order a new SIM pack .

2

Receive your new SIM

Your new SIM will include everything you need to make your move!

3

Schedule your move date

Log back into your online account, or follow the alternative instructions found in your pack and start your move.

You’ll be asked to schedule your port-in start date, whereby you’ll lose signal the next working day and will need to swap your SIM.

4

Swap your SIM

The moving process will start on the date you booked and you will officially move to our network on the next working day, excluding weekends and bank holidays. Please note: It is normal to experience some intermittent service within a few hours of swapping your SIM card.

5

You're done!

You'll now be able to enjoy all the benefits of an upgraded Asda mobile, and your reward will be waiting for you in your online account!

Don't forget to register any payment cards and set up any recurring bundles - these wouldn't have moved across with you.

*Your SIM pack may advise you to start your move to our new network by text. However after September 15th, you will no longer be able to use our outbound services but you can still move by online account.

How to insert your SIM

Need some extra help?

Some of our local travel money bureaus are now offering help in-store to assist with your migration.

What happens if I don't move network?

You will lose your number.

You will not be able to redeem any of your bundle purchases.

You will not be able to top-up.

You will not be able to send texts or make calls.

You will not be able to call 2732 and the emergency services.

Key dates

29/07/2021

Top-up vouchers are no longer available to purchase instore.

16/08/2021

Customers are no longer able to purchase bundles on our old EE network.

25/08/2021

Customers are no longer able to top-up or redeem top-up vouchers on our old EE network.

15/09/2021

Customers are no longer able to make calls, use SMS or data. Customers can only dial 2732 and 999. They will not be able to move to our new network via text message, and can only make their move via their online account or by calling customer service on 2732.

29/09/2021

Our old network will officially close and you will no longer be able to contact customer service via 2732. If you still want to move, you will need to do this online via My Account.

Missed the deadline to move?

Not to worry - you can still move to our new network.

To keep your number, if you don’t already have an online account you can register for one here. You'll need to have your SIM serial number to hand.

You only have until 13th December to move to our new network and keep your existing number and remaining credit.

You can find the serial number on the back of your SIM card so we suggest you write it down to keep it handy. It is usually 19 digits long.

SIM serial image

Frequently asked questions

If you’re an existing Asda mobile customer, you will need to follow a few simple steps and swap your SIM card to move to our new network.

You will need to make this move to gain access to our brand-new bundles, and exciting new network features which include – 5G enabled, unlimited data deals, a new and improved My Account and much more!

After 15th September, our old network will close and if you haven’t moved across, you will lose signal and any remaining credit.

You will need to move across to our new network by 15th September, after this date our old network will close and you will lose your number and any remaining credit or active bundles.

You can make your move at any point before this date, but please note you won’t gain access to our new bundles or features until you’ve moved to our new network.

No, any active monthly bundles won’t move across to your new account, so we advise you to use these before making your move. However, you will receive a free bundle incentive once you join our new network.