How do I disconnect my mobile number if I leave Asda Mobile and take out a new mobile number with another network?
You’ll need a STAC code from us to disconnect your mobile number when you take out a new number when you change networks. There are several ways to request your STAC code.
- The simplest and easiest way to request your STAC code is to text ‘STAC’ to 75075 (free of charge) and you will receive your PAC code along with important information about any early termination charges, outstanding handset costs, or pay-as-you-go credit balances. You will receive your STAC code within 60 seconds of us receiving your request.
- Call us on 2732 from your Asda Mobile or 0800 079 2732 from any other phone (free of charge)
- Via your online account (We're working hard to deliver an online account platform which allows you to manage your Asda Mobile account. We expect to launch this service in Q2 2020)
Pass this STAC code on to your new network provider and they’ll do the rest.
