How do I transfer my number to Asda Mobile?

It’s easy to transfer your number to Asda Mobile. Once we've delivered your new Asda mobile SIM, here's what you need to do:

1. Request your PAC code –  The easiest way to get your PAC code from your previous provider, is to text 'PAC' to 65075 (free of charge) and you'll be sent your code along with full details of remaining credit or account charges. Alternatively, call your current or previous mobile provider and ask for your PAC code. As long as the number is still active, they will be able to provide your PAC code which will be valid for 30 days. 

2. Activate your new SIM - Simply put your new SIM into your phone and register or login to your Asda mobile free online account. If you need to link your number to your account, just click the navigation menu once logged in and click 'link number to my account'. 

3. Transfer your old number. You can use your online account to transfer your number across to Asda mobile. Simply log in or register here, go to ‘My profile’ and scroll down to ‘transferring your number’. You’ll need to have your PAC code ready from your previous network to do this.

Alternatively, you can call 2732 to request your number transfer - just remember to have your PAC code from your previous supplier and your new SIM card and temporary number to hand. 

If you submit the transfer request before 5.00pm Monday to Thursday, your number will be transferred the next working day. Please note that we don’t transfer numbers at the weekend or on bank holidays, therefore if you request to port on a weekend or a bank holiday your number will be transferred in 2 working days. This transfer will happen between 05:00 and midnight and on the day of transfer you will lose signal on your old SIM card.

4. Swap your SIM card. Once you've lost signal on your phone, just insert your new Asda mobile SIM card. 

Please note: you may experience intermittent service on your new SIM card for a few hours after your number transfers over. This can include a period of time where you can receive calls and texts but cannot make calls, send texts or use data. This is normal and is usually resolved within a few hours, but can take up to 24 hours. Keep turning your phone off and on if you do experience any service problems that last longer than a few hours after you insert your new SIM card. 

Please note, we can only port a number over if you're within the UK on the day of the number transfer and we can't transfer numbers over the weekend or bank holidays. 

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