Do I need to do anything with my phone before my number’s transferred or cancelled?

We recommend that you save all your contacts.

You can either: -

- Copy your contacts from your SIM to your phone. And when the transfer’s done, copy the contacts back to your SIM: or

- Back up contacts (and any other content) to the cloud if you’re using a smartphone and then restore the content to your new device.

Please note: the steps may vary slightly depending on the make/model of your device.

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