How long will it take to transfer my number to Asda Mobile and what happens on the day of the transfer?

Once you’ve told us you want to transfer your number to Asda Mobile, the next steps are easy!

If you submit the transfer request before 5.00pm Monday to Thursday, your number will be transferred the next working day. Please note that we don’t transfer numbers at the weekend or on bank holidays, therefore if you request to port on a weekend or a bank holiday your number will be transferred in 2 working days. If you subnit the transfer request after 5:00pm Monday to Thursday, your number will be transferred in 2 working days.

The transfer will happen between 05.00 and midnight, and on the day of the transfer you will lose signal on your old SIM card. You can then swap to your new SIM. You may experience an intermittent service on your new SIM card for a few hours after your number transfers over. This can include a period of time where you can receive calls and text but cannot make calls, send texts or use data. This is normal and usually resolved within a few hours, but can take up to 24 hours. 

Keep turning your phone off and on if you do experience any service problems that last longer than a few hours after you insert your new SIM card. 

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