How long will it take to transfer my number to Asda Mobile and what happens on the day of the transfer?

Once you’ve told us you want to transfer your number to Asda Mobile, the nest steps are easy!

  • Submit the transfer request before 5.30pm Monday to Friday and your number will be transferred the next working day. We don’t transfer numbers at the weekend or on bank holidays.
  • If you submit the form after 5.30pm Monday to Friday or any time at the weekend, your number will be transferred within two working days.
  • Please allow us time to complete your request. For example if you submit your details at 5:25pm then this may not allow us quite enough time to complete for the following working day. However we will do our best to transfer your number in a timely manner.

The transfer will happen between 05:00 and midnight so we’ll send you two texts over the course of the day:

  • One to let you know we’ve started the transfer; and
  • One to let you know it’s complete

You might not be able to use your SIM for a few hours, so keep turning your phone on and off if you do experience any service problems.

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