FAQs

A ‘porting authorisation code’ (or PAC code), allows you to take your mobile number with you when you change networks.

Things to know about your PAC code: -

- A PAC code is issued free of charge.

- Your PAC code is valid for 30 days only.

- Your new provider should be able to transfer your number the next working day, but there's no porting at weekends or on English Bank Holidays.

- If you don't use the PAC code, your account will remain open and you'll continue to be charged for service.