Does my top-up expire?
For your account credit to remain active you must top-up or purchase a bundle within 180 days of either activating your account (i.e. when you first made a call, sent a text or used data) or the last top-up or bundle purchase you made. Every time you top-up or purchase a bundle within 180 days, this time frame will reset.
After 180 days without topping-up or purchasing a bundle your account will become restricted and you won't be able to make calls, send texts or use data, however you will still be able to receive inbound calls and texts.
We will send you a text message when you reach 180 days of inactivity. To reactivate your account, you will need to call us on 0808 006 2732 from any phone (free of charge) and top-up or purchase a bundle.
If after a further 90 days, you haven’t contacted us to top-up or purchase a bundle your account will be expired. Once your account is expired you will no longer be able to retrieve the mobile number or any credit remaining on the account.
If this has happened, order a SIM for free here or you can pick one up in store for 50p.