Why does my balance go down after I’ve topped up, even though I haven’t used my phone?

Due to the way our systems work we charge customers for any data usage as soon as it happens. Therefore, whilst customers may not have used their phones the apps they have downloaded are often using data in the background which means a charge for this data is made to the customer’s account.

Therefore, customers who have topped up a specific amount to purchase one of our bundles may not be able to purchase the bundle as the balance has fallen below the bundle cost. If you experience this call us on 2732 from your Asda Mobile or 0800 079 2732 from any other phone (free of charge).

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