My mobile data is not working abroad?
1. The first step is to check if your mobile phone is set to allow Data Roaming. To do this:
ON AN ANDROID MOBILE PHONE
The location of the Data Roaming setting may vary depending on the version of Android and the make / model of your phone, however the setting is generally found in:
‘Settings’ > ‘Connections’ > ‘Mobile Networks’ > select the Data Roaming toggle switch to ‘on’.
ON AN APPLE MOBILE PHONE
Go to ‘Settings’ > ‘Mobile Data’ > ‘Mobile Data Options’ > select the Data Roaming toggle switch to ‘on’.
2. If your mobile data is still not working, the next step is to check that your Asda mobile account is set correctly to use your data abroad. By default, Data Roaming is set to on, however if you wish to check whether this has been changed:
1. Log in to My Account.
2. Select ‘My Profile’ and then select ‘Preferences’.
3. Check or switch 'roaming' on.
3. If neither of the above steps have resolved the issue, you can check and change your APN settings (used by your phone to connect to mobile data) by following these steps:
ON AN ANDROID MOBILE PHONE
If you have an Android device, the location of the APN settings may vary depending on the version of Android and the make / model of your phone. However, the APN settings are generally found in:
‘Settings’ > ‘Connections’ or ‘Networks and Internet’ > ‘Mobile networks’ > ‘Access Point Names’.
Press the menu button and choose to add new APN. Use the following settings:
- Name: ASDA internet
- APN: MY.INTERNET
- Username: wap
- Password: wap
ON AN APPLE MOBILE PHONE
Go to Settings > Mobile Data > Mobile Data Network. Use the following settings:
Internet/Mobile Data
- APN: MY.INTERNET
- Username: wap
- Password: wap
If you would like to use your device as a personal hotspot, then you will also need to update the following information under Personal Hotspot
- APN: MY.INTERNET
- Username: wap
- Password: wap
If you have tried updating your settings and are still experiencing problems, please call us on 2732 from your Asda Mobile or 0808 006 2732 from any other phone (free of charge).