How do I report my device as lost or stolen?

It’s important you report your device as lost or stolen as soon as you know it’s gone.              

  • call 2732 from any Asda phone
  • call 0800 079 2732 from any other phone (Freephone)

 Once you've reported your device as lost or stolen:

  • we can block your device so no-one else can use it on our network, and suspend your account (you can add a password in case you find it later)
  • we can place a restriction on your SIM so no further charges can be incurred and arrange for a replacement SIM to be sent to you

Once you've received your new SIM card, you can either start using your new number or we can transfer your existing number onto the new SIM along with any credit that's remaining. To do this, call us on 2732 from your new SIM.

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