Does my device come with a warranty?
New phones come with manufacturer’s warranty. Warranty periods vary by manufacturer, please refer to the table below for warranty period by manufacturer:
| Manufacturer | Handset | Charger | Battery |
|---|---|---|---|
| Alcatel | 12 months | 6 months | 12 months |
| Doro | 24 months | 24 months | 24 months |
| Hammer | 24 months | 6 months | 6 months |
| 24 months | 12 months | 24 months | |
| Samsung | 24 months | 12 months | 24 months |
| Xiaomi | 24 months | 24 months | 24 months |
| Oppo | 24 months | 6 months | 24 months |
| CAT | 24 months | 12 months | 12 months |
| Motorola | 24 months | 24 months | 24 months |
| Nokia 105 | 24 months | 6 months | 6 months |
| Nokia 225 | 24 months | 6 months | 6 months |
| Nokia 2.4 | 24 months | 24 months | 6 months |
| Nokia 3.4 | 24 months | 12 months | 6 months |
| Nokia 5.4 | 24 months | 24 months | 6 months |
If your handset experiences a fault after the 30-day refund period, please contact the manufacturer directly. Details of how to contact the manufacturer will be found in your handset user manual, or by visiting our returns policy.