My item was collected but I’ve not heard anything – what should I do?

Tracking will be provided upon collection on your Parcelforce collection receipt – you can use this to track your order. Please allow 5 working days upon our warehouse receiving your return to receive a confirmation email from us.

If you’ve been waiting over 5 working days, excluding weekends and bank holidays – please get in touch with our friendly team by visiting our contact us page.

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