Why don’t I have service on your new network?

It’s normal to see some intermittent service for a few hours after you’ve successfully moved to our new network and inserted your new SIM card.

To help, try turning your phone off and on again. If you’re still seeing issues after a few hours and have tried re-starting your phone, please follow the below instructions on how to reset your phone:

  • Android:
    • Manual Roam
      • From the home screen, click on the Applications icon
      • Swipe on the Applications screen and choose Settings
      • Click on the Connections tab at the top of the screen
      • Scroll to and choose More networks
      • Scroll to and choose Mobile networks
      • Scroll to and choose Network operators
      • Select Search
      • This will start the search for available networks. Choose ASDA to reselect it as the network
    • Hard Reset
      • Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
      • Use the Volume down button to scroll to the Power Down option
  • iPhone:
    • Manual Roam
      • From the home screen, click on Settings
      • Choose Cellular
      • Choose Network Selection
      • Switch Automatic off.
      • This will start the search for available networks. Choose ASDA to reselect it as the network
    • Hard Reset
      • Press the Power and Volume down together
      • Wait for the phone to power cycle

 

    • Changing My Number:
      • Go to Settings
      • Choose Phone
      • My Number
      • Change the Phone Number manually from the temporary Number to the ported in number

If you’re still seeing issues after turning your phone off and on again as well as resetting your phone, visit our contact us page and use the contact us form to get in touch with our friendly team.

If you haven't recently moved to our new network, you can check out our coverage checker here

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