How do I move to your new network?

If you've been with Asda mobile a while, you will need to follow a few simple steps to join our new network and swap your SIM card. Don't worry - you will keep your current number and any remaining balance! 

Please note - you can continue to use our old network until September, but if you'd like to make the most of our new network benefits then follow the instructions below. 

To start, create your free online account. Once logged in, you can order your brand new SIM pack from your overview page. Alternatively, visit our new network hub.

Once you’ve received your new SIM pack, it will contain all the information you need to make your move. The quickest way to move, is to log back in to your online account. You will be prompted to start the process at the top of your overview page.

You will be asked to schedule a port-in start date, this is the date you will lose signal and need to swap your SIM. The port-in will happen on the next working day after your scheduled date which doesn't include weekends for bank holidays. For example, if you schedule your start date for a Friday, you won't lose signal and move to our new network until the Monday. 

For more information, a step-by-step guide and alternative ways to move - visit our new network hub. If you’ve joined Asda mobile since 22nd March 2021, you would’ve already joined our new network and there is no action to take.

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