Why can't I make calls or send texts?

If you're still using our old EE network after 15th Septmber 2021, you will no longer be able to make calls, send texts or use data. This is because our old network is closing. 

You can still move to our new network. Just login or register your free online account and order a new SIM from the overview page. Once you have received your SIM, follow the instructions in the pack and log back into your online account

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