What is Video Relay Service (VRS)?

Video Relay Service allows deaf and hearing people to communicate from separate locations via the telephone, in their own respective languages. A deaf person can use their various endpoints (smart phone, tablets and web-based) to initiate a call to the emergency authority, through a remote British Sign Language (BSL) interpreter appearing on their screen. A hearing operator will then receive a call from the remote BSL interpreter, who then relays the conversation by seeing and communicating with the deaf person on the screen. 

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