What happens if my new SIM doesn’t arrive?
Joined Asda mobile before March 2021
Your SIM card should arrive the next working day if you ordered before noon (posted first class, Monday to Friday). If it takes longer than 2-3 working days, then call us on 0800 079 2732 from any phone (free of charge).
If you need your SIM urgently, don’t forget you can go to your nearest Asda store and pick one up for 50p.
Joined Asda mobile after March 2021
Your SIM card should arrive the next working day if you ordered before noon (posted first class, Monday to Friday). If it takes longer than 2-3 working days, then call us on 0808 006 2732 from any phone (free of charge).
If you need your SIM urgently, don’t forget you can go to your nearest Asda store and pick one up for 50p.
