What is "Next Generation Text Relay Service" and how do I use it?

Next Generation Text Relay Service (NGTS) is a service available on Asda Mobile that allows people with speaking or hearing difficulties to communicate over the phone. NGTS works in a few different ways.

- Type & Read- A person can enter text and this will be received as text in real time.

- Speak & Read- A person can speak down the phone and this will be converted to text for the recipient to read.

- Type & Hear- A person can enter text which will be relayed to the recipient as speech.

- Speak & hear- A person who has some difficulty speaking and hearing can have what they are saying and hearing relayed by a third party.

- NGTS can be used with a text phone or with the NGTS Lite app. The app is available for tablets and smartphones. 

To make a call using the NGTS service, you need to enter a prefix before the number you want to call.

- 18002– used when making a call using the Speak & Hear service.

- 18000– used to contact the emergency services instead of 999.

- Calls via the 18000 and 18001 numbers are free.

Was this helpful?

Yes No