How do I join Asda Mobile?

We’re upgrading and in the process of moving networks. During the move, new SIM cards will not be available online or in-store. We will be back up and running soon, so keep checking our site!

Existing customers can use our network as normal during this period, and if you have a SIM card at home already, you can still activate it by following these instructions:

Once you have your SIM card put it into your phone and call us on 2732 from your Asda Mobile (free of charge) to register your account.

If your SIM is not working here are a few things you can try: -

- Turn your phone off and on again.

- Check your SIM card is inserted properly.

- Clean your SIM with a lint-free cloth to remove any dust.

- Get a PUK code if you’ve entered your PIN incorrectly too many times.

- Putting your SIM in a new phone?

If you're still experiencing the same problem, it might be locked to another network. You’ll get an error message or be asked to enter an unlocking code if it is. If your handset is locked, you will need to speak to your previous provider, and they will be able to give you an unlocking code.

Joined Asda mobile before March 2021

If your SIM is still not working call us on 0800 079 2732 from any phone (free of charge).

Joined Asda mobile after March 2021

If your SIM is still not working call us on 0808 006 2732 from any phone (free of charge).


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