Will I lose all my contacts and photos when I swap my SIM?

You may lose your contacts if they are stored on your SIM card - if they are saved onto your phone or cloud, they won’t be lost. We advise you to move any contact data over to your phone or cloud before starting the move to our new network – you should check your handset guide on how to do this, as every phone is different.

You will not lose your photos, as these are saved to your phone or cloud, and will be available to you after you move across to our new network.

If you need any additional help, our friendly customer service team are on hand – just call 0808 006 2732, free from the UK.

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