Why does my balance go down after I’ve topped up, even though I haven’t used my phone?

Due to the way our systems work we charge customers for any data usage as soon as it happens. Therefore whilst customers may not have used their phones the apps they have downloaded are often using data in the background which means a charge for this data is made to the customer’s account.

Therefore customers who have topped up a specific amount to purchase one of our bundles may not be able to purchase the bundle as the balance has fallen below the bundle cost. If you experience this please call 2732 from your Asda Mobile or 0800 956 2732 from any phone and one of our team will be happy to help you.

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