Asda Mobile Code of Practice for Complaints Handling
If you need to raise an issue about Asda, please see details on the Asda Customer Help website.
How We Will Handle Your Complaint
We are sorry that you wish to make a complaint about Asda Mobile. Please read carefully the Asda Mobile Code of Practice for Complaints Handling as set out below to ensure you are clear on what happens when you send in a complaint to us.
We take customer complaints very seriously and always try to resolve complaints in a timely manner. To make a complaint, you can either complete the form below or write to us detailing the full extent of why you are dissatisfied with the Asda Mobile service.
We will acknowledge your complaint within 14 days. A member of the Asda service team will review the full detail of why you are dissatisfied with the Asda Mobile service.
We may involve third party service providers to assist us in resolving your complaint, this may involve us passing details of your complaint to them.
We aim to resolve all complaints within 8 weeks from receipt.
We will provide an initial response to your complaint within 30 days via email or post, depending upon how you contacted us in the first instance. If you are not satisfied with our response, you can ask us to reconsider your complaint and we will escalate the matter to a team manager.