Get Your Free SIM
If you need to raise an issue about Asda, please see details on the Asda Customer Help website.
We are sorry that you wish to make a complaint about Asda Mobile. Please read carefully the Asda Mobile Code of Practice for Complaints Handling as set out below to ensure you are clear on what happens when you send in a complaint to us.
To help us deal with your complaint, please provide us with: details of the issue giving rise to your complaint; and any contact you have had with Asda so far.
If you would like to write to us, please contact us at:
Asda Stores Ltd.
Asda Mobile Contact Centre
Great Wilson Street
If you would like to make a complaint online, please fill in the form below:
If you would like to make a complaint about Asda Mobile over the phone please call us free from a landline 0800 952 0393.
If we are unable to resolve your complaint within 8 weeks, we will notify you of this and details of our Ofcom approved ombudsman to whom you can refer the complaint. Details of which are set out below:
Asda Mobile is a member of the Ombudsman Services who can be contacted after 8 weeks of us receiving your complaint. The Ombudsman Service is independent and is free to use:
Ombudsman Services: Communications
PO Box 730
Telephone: 0800 440 1614
Get your FREE SIM - it's easy Order your FREE SIM now