If you need to raise an issue about Asda, please see details on the Asda Customer Help website.
We are sorry that you wish to make a complaint. Please read carefully the Asda Mobile Code of Practice for Complaints Handling as set out below to ensure you are clear on what happens when you send in a complaint to us.
To help us deal with your complaint, please provide us with: details of the issue giving rise to your complaint; and any contact you have had with Asda so far.
If you would like to write to us, please contact us at:
Asda Stores Ltd.
Asda Mobile Contact Centre
Great Wilson Street
If you would like to make a complaint online, please fill in the form below:
If you would like to make a complaint about Asda Mobile over the phone please call us free from a landline 0800 952 0393.
If we are unable to resolve your complaint within 8 weeks, we will notify you of this and details of our Ofcom approved ombudsman to whom you can refer the complaint. Details of which are set out below:
Asda Mobile is a member of the Ombudsman Services who can be contacted after 8 weeks of us receiving your complaint. The Ombudsman Service is independent and is free to use:
Ombudsman Services: Communications
PO Box 730
Telephone: 0800 440 1614