Not sure what 4G is all about?

Check out our frequently asked questions below

4G stands for the 4th generation of mobile technology. A 4G connection will give improved speed when you access the web. This means that pages will load faster and videos will need less buffering. This is also referred to as LTE (long-term evolution). This is the standard for high speed wireless communications.

We are offering 4G to all our customers at no extra cost however you will need to check whether your SIM and handset are 4G enabled as well as checking the 4G coverage in your area.

We are proud to use the EE network, the UK’s biggest network so you know you’ll get a great signal wherever you are. We now cover 75% of UK landmass and 99% of the population with 4G. You can check your area using our Coverage Checker

  • Frequently asked questions
    • Do I need a new SIM? arrow_drop_down

      To take advantage of our 4G service your SIM needs to be 4G enabled, use our SIM checker to see if you have the right SIM.

    • What do I need to get 4G? arrow_drop_down

      All you need is a 4G enabled Asda Mobile SIM, a 4G compatible phone and to be in a 4G covered area.

    • Can I use Wi-Fi Calling? arrow_drop_down

      Unfortunately, we don't currently offer Wi-Fi calling. However, you can use applications such as WhatsApp or Facebook Messenger for any calls over Wi-Fi

    • Do I need 4G? arrow_drop_down

      4G may not be for you, but if you use your phone to access the internet 4G will allow you to load pages and download emails quicker than 3G. If you do not use your phone to access the internet, your phone will continue to work as normal on our 2G and 3G network.

    • How does 4G compare to 3G? arrow_drop_down

      The main difference between 3G and 4G is speed. 4G is usually 5 times faster than 3G.

    • How do I set up my new 4G sim once it arrives? arrow_drop_down

      If you’re a current customer then all you need to do is put your new sim in your handset and call 2732 to speak to one of our agents. They will then enable your SIM for 4G and switch your number across.

    • Does 4G cost any extra? arrow_drop_down

      No, 4G is included in all of our plans, whether you buy a bundle or use our standard tariff.

    • Will I use more data on 4G? arrow_drop_down

      Switching to 4G won't use any more data. It is worth noting that everything you do online will happen quicker so you may end up spending more time browsing and streaming, which may use more data.

    • I don't have a 4G phone will my phone still work? arrow_drop_down

      Yes, your phone will automatically connect to our 2G and 3G network, and work just as normal.

Still not sure?

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You can use your phone as a personal hotspot so you can access the internet on another device using your Asda Mobile data. Data charges may apply.

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