Get faster internet speeds with 4G - are you ready?
If you are a current customer you can follow the guide below to make sure you are set up and ready to enjoy 4G as soon as it launches. If you’re not yet an Asda Mobile customer give us your email address and we will send you an update as soon as we launch! If you want to get started as soon as possible, order your SIM today.
Is your current Asda SIM ready for 4G?
We want to make sure that you are ready to enjoy our new, fast 4G network when we launch shortly. We updated our SIM cards over a year ago so if you have been with us for a while you may need to order a new one that is 4G ready. Simply enter your phone number below and we will check.
Is your phone 4G ready?
You will need to check that your phone is 4G enabled, otherwise you won’t be able to take advantage of our faster network connection. You may need to check this with your manufacturer.
Check the 4G coverage in the places you go most!
Use our simple coverage checker to make sure you have 4G signal in the places you go most.
Asda Mobile's new 4G network explained
What is 4G?
4G stands for the 4th generation of mobile technology. A 4G connection will give improved speed when you access the web. This means that pages will load faster and videos will need less buffering. This is also referred to as LTE (long-term evolution). This is the standard for high speed wireless communications.
How does 4G compare to 3G?
The main difference between 3G and 4G is speed. 4G is usually 5 times faster than 3G.
Can I get 4G?
We are offering 4G to all our customers at no extra cost however you will need to check whether your SIM and handset are 4G enabled as well as checking the 4G coverage in your area.
What coverage will I get?
We are proud to use the EE network, the UK’s biggest network so you know you’ll get a great signal wherever you are. We now cover 75% of UK landmass and 99% of the population with 4G. You can check your area using our Coverage Checker.
How do I set up my new 4G sim once it arrives?
If you’re a current customer then all you need to do is put your new sim in your handset and call 2732 to speak to one of our agents. They will then enable your SIM for 4G and switch your number across.
Does 4G cost any extra?
No, 4G is included in all of our plans, whether you buy a bundle or use our standard tariff.
Will I use more data on 4G?
Switching to 4G won't use any more data. It is worth noting that everything you do online will happen quicker so you may end up spending more time browsing and streaming, which may use more data.
Do I need 4G?
4G may not be for you, but if you use your phone to access the internet 4G will allow you to load pages and download emails quicker than 3G. If you do not use your phone to access the internet, your phone will continue to work as normal on our 2G and 3G network.
Do I need a new SIM?
To take advantage of our 4G service your SIM needs to be 4G enabled, use our SIM checker above.
What do I need to get 4G?
All you need is a 4G enabled Asda Mobile SIM, a 4G compatible phone and to be in a 4G covered area.
I don't have a 4G phone will my phone still work?
Yes, your phone will automatically connect to our 2G and 3G network, and work just as normal.
Can I use Wi-Fi Calling?
Unfortunately, we don't currently offer Wi-Fi calling.